Privacy Policy

1. Introduction

Ozianaluo Logistics ("we," "our," "us") respects your privacy and is committed to protecting it. This Privacy Policy explains our practices regarding the collection, use, and disclosure of your personal information through our website and mobile application (the "Platform").

Please read this policy carefully. By accessing and using our Platform, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

2. Information We Collect

Account Information: When you create an account, we collect your name, email address, phone number, physical address, and account password.

Booking Information: For each delivery request, we collect pickup and delivery addresses, package details, recipient information, and special instructions.

Payment Information: We collect payment method details through our secure payment processors. We do not directly store complete credit card numbers.

Location Data: With your permission, we collect real-time GPS location data to track deliveries and provide accurate service.

Device Information: We automatically collect information about the devices you use to access our Platform, including device type, operating system, IP address, and browser type.

Usage Data: We collect information about your interactions with our Platform, including pages visited, features used, and timestamps.

3. How We Use Your Information

We use your information for the following purposes:

• Processing and managing your delivery requests
• Providing customer support and responding to inquiries
• Sending transactional emails about your bookings
• Processing payments and managing your billing
• Improving our services and user experience
• Conducting analytics and understanding usage patterns
• Complying with legal obligations and regulations
• Preventing fraud and ensuring platform security
• Marketing and promotional communications (with your consent)
• Tracking deliveries for quality assurance purposes

4. Data Sharing and Disclosure

Service Providers: We share necessary information with delivery agents, payment processors, and other service providers to fulfill your requests.

Recipient Information: When processing deliveries, we share the recipient's address and contact information with our delivery agents.

Legal Obligations: We may disclose your information if required by law, court order, or government request.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that business transaction.

Non-Personal Data: We may share aggregated, anonymized data with third parties for research and analytics purposes.

5. Data Security

We implement comprehensive security measures to protect your personal information, including:

• SSL encryption for all data transmitted over the internet
• Secure authentication mechanisms for account access
• Regular security audits and vulnerability assessments
• Limited access to personal data by authorized personnel only
• Secure storage of sensitive information in encrypted databases
• Compliance with industry-standard security protocols

While we strive to protect your information, no security system is completely impenetrable. We cannot guarantee absolute security of your data.

6. Your Rights

You have the following rights regarding your personal information:

• Access: You can request access to your personal information at any time
• Correction: You can request that we correct inaccurate information
• Deletion: You can request deletion of your personal information (subject to legal limitations)
• Opt-out: You can opt out of marketing communications at any time
• Data Portability: You can request a copy of your information in portable format
• Withdraw Consent: You can withdraw consent for data processing at any time

To exercise any of these rights, please contact us at support@ozianaluo.ng with your request.

7. Cookies and Tracking Technologies

Cookies: We use cookies to enhance your experience on our Platform. Cookies are small text files stored on your device that help us remember preferences and track usage.

Types of Cookies:

• Essential: Required for platform functionality
• Performance: Help us understand how you use our services
• Functional: Remember your preferences and settings
• Marketing: Used to deliver targeted content (with your consent)

Managing Cookies: You can control cookie settings through your browser. However, disabling certain cookies may affect platform functionality.

8. Third-Party Links

Our Platform may contain links to third-party websites and services. We are not responsible for the privacy practices of external sites. We encourage you to review the privacy policies of any third-party services before providing your information.

9. Children's Privacy

Our Platform is not intended for children under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a child under 18, we will delete such information promptly.

Parents or guardians who believe their child has provided information to us should contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by updating the "Last Updated" date at the bottom of this policy.

Your continued use of our Platform following the posting of changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

We will respond to all inquiries within 5 business days.